4.1.1

Cooperation with Investigations:
ABOs shall cooperate in any investigation undertaken by Amway into activities that are potentially in contravention of his/her ABOship or the ABOship of another ABO.

4.2.1

An ABO must only purchase Amway products and services and Amway BSM directly from his/her Sponsor, or Amway.

4.2.2

An ABO must not sell or supply Amway products and services to another ABO who is not personally sponsored and downline of those sponsored, down to the next Platinum.

4.3.1

No ABO shall permit Amway products or services to be sold or displayed in retail establishments whose main purpose is the sale of products and services to the public, including, but not limited to places like schools, fairs, shops, flea markets, auctions, kiosks, or military bases; nor shall he or she permit any Amway products or services to appear in such locations even if the products or services are not for sale. No promotional material related to Amway products or services or Amway literature shall be displayed in retail establishments.

4.3.2

ABOs are not allowed, on their own or utilising non-ABO third parties, to sell or promote Amway products or services in any digital retail property which has the primary purpose of selling products or services to the public. No Amway products or services are allowed to appear in these properties even if the products or services are not for sale.

4.3.3

An ABO who works in or owns a retail store must operate his or her ABOship separately and apart from the retail store. Such ABOs must secure customers for his/her Amway business in the same manner as ABOs who have no connection with a retail store and otherwise abide by Rule 4.3. Other types of retail establishments, which are not technically stores, such as barber shops, beauty shops, or professional offices, etc., likewise may not be used to display Amway products, information about Amway services, or promotional material related to Amway products or services or Amway literature.

4.3.4

In the online environment, ABOs are allowed to blend and leverage their non-Amway communities and businesses, promote and sell Amway products, and prospect contacts made through that business or community, only in accordance with the Digital Communications Standards.

4.4.1

Make exaggerated product claims not authorised by Amway with regards to Amway’s products or products distributed by Amway;

4.4.2

In any way whatsoever, represent Amway incorrectly with regard to prices, quality, standards, grades, contents, style or model, place of origin or availability of Amway’s products or products distributed by Amway;

4.4.3

State that Amway’s products or products distributed by Amway are backed, approved, or present any features as regards to yield, accessories, uses or benefits that they do not have; or

4.4.4

Act or present in any way whatsoever Amway, its products or the products Amway distributes, in a fraudulent manner or promote products that do not belong to Amway as if they did.

4.7.1

ABOs shall advise Amway of any complaint regarding the Satisfaction Guarantee from a customer and provide copies of all correspondence and details of all conversations regarding the complaint as requested.

4.7.2

ABOs are not authorised to make any type of offer or compromise or render Amway liable for any complaint or product return.

4.7.3

ABOs will be held strictly liable for claims they make which exceed the terms of the Satisfaction Guarantee and shall indemnify and hold Amway harmless for claims made to that effect.

4.8.1

ABOs shall provide any and all information or documents which Amway deems necessary for the purposes of compliance with any applicable laws, regulations, codes and regulatory requirements. These may include without limitation, personal identification details, bank account information/payment information, tax identification numbers and other forms of documentation or information.

4.8.2

ABOs shall cooperate with Amway in a forthright manner. If the ABO fails to provide the required information or documents, Amway is entitled to take any steps or sanctions it deems fit at its sole discretion to secure compliance with this obligation. This may include without limitation, the withholding of bonuses and/or other payments.

4.9.1

No ABO shall engage in and/or promote any program that requires a group of participants to subscribe and/or contribute monies at regular intervals to a common fund for the primary purpose of purchasing Amway products, including but not limited to a kootu fund arrangement.

4.12.1

ABOs shall not give a false representation as to the nature of the relationship between Amway and its ABOs, or make any representation, except in accordance with the explanation given in the Amway Business Manual and Amway Business Policies or other official literature of Amway. An ABO is required to indemnify Amway for the costs, damages or prejudice stemming from such false representation, including any legal fees Amway may have incurred.

4.12.2

ABOs shall not imply that they are employees of Amway, nor shall they refer to themselves as “agents,” “managers,” or “company representatives”, nor shall they use such terminology or descriptive phrases on their stationery or other printed materials.

4.12.3

ABOs may not use their business cards to create the impression that they are in an employment relationship with Amway.

4.14.1

ABOs shall not solicit, directly or indirectly, other ABOs in order to sell, offer to sell, or promote other products, services, or business opportunities not offered or marketed by Amway. This Rule also applies to investments, securities and loans, regardless of their source.

4.14.2

ABOs shall not sell, offer to sell, or promote any other business opportunities, products, or services in connection with the Amway Sales & Marketing Plan.

4.15.1

Interfere or attempt to interfere with another ABO’s ABOship; or

4.15.2

Induce or attempt to induce another ABO to change his/her Line of Sponsorship, to transfer or abandon his/her ABOship, or to sponsor or not sponsor a particular Prospect; or

4.15.3

Induce or attempt to induce another ABO to deny training, education, motivation or other support to a downline ABO; or

4.15.4

Induce or attempt to induce another ABO to breach any Rules of Conduct or the Amway Business Policies.

4.15.5

Promote events outside of his or her own group or organization without the written consent of his or her immediate upline Platinum and Diamond, and the Platinums and Diamonds of the other group or organization to which the event is promoted. Leaders should ensure event promotions, if any, are strictly within their own organisation unless the required consents are obtained.

4.16.1

The ABO is visiting another country and personally places the product order in that country.

4.16.2

The ABO physically picks up/receives the products in one country and personally carries the products to another country. There may be no couriers, shipping companies, or freight forwarders involved.

4.16.3

If the ABO has a Multiple Business in the country visited, the order cannot be placed as a customer order for an overseas customer.

4.16.4

The products are for the ABO’s personal use only.

4.16.5

The products may not be resold, distributed, or given away under any circumstances.

4.16.6

The products ordered must not be available in the ABO’s home market.

4.16.7

Durables (e.g. water treatment systems, air treatment systems) may not be carried from one market to another under any circumstances.

4.16.8

The ABO order must not be for more than a reasonable amount of product; under USD$1,000.00 annually, not including any products that may be purchased and carried personally while attending a Leadership Seminar in another market. This personal use exclusion is limited to a reasonable amount of product: under $1,000 USD annually, not including any products that may be purchased and carried personally while on an incentive trip in another market, whether or not there is PV/BV on the products.

4.16.9

The personal use exclusion may not be used as a business-building strategy.

4.17.1

Amway does not require stock keeping or purchase of inventory. ABOs may not purchase or counsel other ABOs to purchase products for any purpose other than the provision of such products to end consumers.

4.21.1

Additional Information: ABOs shall provide any and all additional information required by Amway. These may include without limitation, personal identification details, bank account/payment information, tax identification numbers and other forms of documentation or information for the purposes of compliance with any applicable laws, regulations, codes, and regulatory requirements as may be required from time to time.

4.22.1

Amway is the exclusive owner of all Proprietary Information, which is derived, compiled, configured, and maintained by Amway. The ABO acknowledges all Proprietary Information is owned by Amway through the considerable expenditure of time effort and resources.

4.22.2

ABOs are granted a personal, non-exclusive, non-transferable and revocable right by Amway to use Proprietary Information only as necessary to facilitate their Amway Business as contemplated under the Rules of Conduct, the Confidentiality Policy and other terms and conditions of the ABO Contract. Amway reserves the right to deny or revoke this right, upon reasonable notice to the ABO stating the reason(s) for such denial or revocation, whenever, in the reasonable opinion of Amway, such is necessary to protect the confidentiality or value of Proprietary Information.

4.22.3

All ABOs shall maintain Proprietary Information in strictest confidence, and shall take all reasonable steps and appropriate measures to safeguard Proprietary Information and maintain its confidentiality.

4.22.4

An ABO shall not compile, organise, access, create lists of, or otherwise use or disclose Proprietary Information except as authorized by Amway. An ABO shall not disclose Proprietary Information to any third party, or use Proprietary Information in connection with any other businesses.

4.22.5

Use or disclosure of Proprietary Information, other than as authorised by Amway, shall cause significant and irreparable harm to Amway, and Amway may claim appropriate compensation for damages as well as demand an ABO refrain from the harmful conduct as well as seek any other remedies under applicable laws.

4.22.6

In case of disclosure of Proprietary Information, voluntary or not, by an ABO to any third person, the ABO should immediately notify Amway about that fact and take necessary measures in order to (a) prevent further disclosure by such third party and (b) oblige such third party to sign a confidentiality and nondisclosure agreement for the benefit of Amway and under no less stringent terms that those provided within Section 4.22.

4.22.7

An ABO shall promptly return any and all Proprietary Information or any copy to Amway upon resignation, expiration, failure to renew, denial of extension or termination of his/her ABOship and shall refrain from any further use.

4.22.8

The confidentiality obligations set out in Section 4.22 shall survive during the term of the ABO Contract as well as after the date of its expiration or termination by any cause.

4.23.1

ABOs shall not:

4.23.2

Personal reflections on the following are not appropriate:

4.23.3

Discussions must only relate to ethics and positive attitudes that will assist and encourage the ABO and Amway’s products, services and business.

4.23.4

Income representations, whether direct or implied, must reflect a realistic income potential from participation in the Amway Sales & Marketing Plan.

4.23.5

ABO statements about the Amway Business Opportunity and Amway Sales & Marketing Plan must be truthful, accurate, and not misleading, and shall be made in accordance with the QAS and these Rules of Conduct.